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TrueMove iPhone Care Center |
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No trouble troubles you!
At TrueMove, we offer a caring service to all value customers. Our specialists are available to answer all questions about iPhone through a direct line on TrueMove iPhone Care Center 082000333.
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| True Care Chat |
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We provide a solution to any iPhone problems
everyday from 08:00 - 24:00 hrs |
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Warranty |
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Warranty on mobile phone/handset (product) is based on manufacturer's specifications covering periods of 12 months for all parts as from the date of purchase and activation but not including damages caused by: |
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- Purchase from an unauthorized TrueMove iPhone reseller
- Water, humidity, chemical or fluid substances
- Fall or crash resulting in malfunction
Electric current that does not meet the specifications of the manufacturer or electricity generator e.g.
- Improper use of batter
- Improper repair or modification by unauthorized person or non-TrueMove mechanic
- Adaptation, destruction or remove of the warranty sticker from the product
- Fire, crime or other natural disasters
- Animals or insects
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TrueMove reserves the rights to reject services to proper products or accessories or those do not carry a warranty. For more information or any query on defective product, please call TrueMove iPhone Care Center on 082 000 3333 throughout 24 hours or contact any TrueMove Shop.
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True Shops |
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For basic technical support and after sale service, please visit our service centers at:
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| Service |
Period |
Location |
Basic technical support and/or repair drop point |
7 Day |
- True Shop Siam Discovery Center
- True Shop Fashion Island Ramindra
- True Shop The Mall Bangkapi
- True Shop CP Tower
- True Shop Future Park Rangsit
- True Shop Paradise Park Srinakarin
- True Shop Central Ladprao
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| Repair drop point |
7 Day |
Any True Shop and TrueMove Shop in Bangkok |
| Repair drop point |
14 Day |
Any True Shop and TrueMove Shop upcountry
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Things you need to know before visiting repair drop point |
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- Reset and restore
- Back up data with iTune on your PC or notebook before visiting a repair drop point
- Bring a document of purchase e.g. receipt and the buyer's ID card (if not presenting in person, a certified true copy of the owner's ID card and a proxy are required.)
- In case of defective accessories, the iPhone handset is also needed for checking.
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Remarks: |
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- No backup service is provided.
- TrueMove is not responsible for any loss of data and damage of programs or software stored on the product during repairing period.
- TrueMove is not responsible for any loss of accessories, e.g. skin case, coming with the repaired product.
- Any other accessories e.g. SIM card, invisible shield and skin case that do not meet the standard are not accepted for repair.
- Replacement is provided only if the product is on warranty period.
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